Terms and Conditions

I. General Provisions

1. Introduction

1.1. By accessing a website operated by START Global (including START Hack, START Summit, START St. Gallen and START Network, and START Fellowship), a student-led club at the University of St. Gallen, you ("Participant") declare that you have understood and accept the following General Terms and Conditions. START Global exclusively signs contracts, which are subject to these General Terms and Conditions. Every contractual party (including any purchaser of a ticket or registering for an event or conference organized by START Global) is agreeing to comply with and be bound by these General Terms and Conditions.

1.2. Furthermore, these General Terms and Conditions govern the relationship between START Global and: (i) natural persons and legal entities who reserve, order, or receive tickets through START Global; (ii) natural persons, legal entities, and public entities or corporations that entered into a Partnership or Investment Agreement with START Global; (iii) visitors who view, read or use products, pages or other services provided or offered by START Global.

1.3. These General Terms and Conditions shall apply to the entire range of offers available at www.startglobal.org of START Global and contracts signed or agreed with START Global. Our purchase policy shall also apply to any bookings by telephone, email or in person bookings. Before concluding the order, you will confirm that you took notice of General Terms and Conditions applicable at the time and agree to them by purchase of the ticket or by oral, written, or digital confirmation. Start Global reserves the right to discontinue, amend, or remove the website in whole or in part at its own discretion and without advance notice.

2. Privacy Policy

2.1. We care about data privacy and security. Please review our Privacy Policy, in which START Global describes the collection, processing, and use of your personal information. By using the site, the Participant agrees to be bound by START Global’s Privacy Policy, which is incorporated into these General Terms and Conditions. 

2.2. Please be advised that the site is hosted in Switzerland. If you access the site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Switzerland, then through your continued use of the site, you are transferring your data to Switzerland, and you expressly consent to have your data transferred and processed in Switzerland.

II. Events


3. Prices


3.1. The ticket prices on the START Global websites are inclusive of value-added tax (where applicable). START Global may change prices at any time. All prices are understood to be in CHF.

3.2. Discounted tickets are only valid in combination and/or in conjunction with an authorized identification qualifying for discount.

3.3.START Global reserves the right to refuse any order placed through the website. START Global may in sole discretion limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in START Global’s sole judgement, may appear to be placed by dealers, resellers, or distributors.

4. Payments

4.1. START Global uses third-party providers to provide secure online payment services and accepts following forms of payment: (i) PayPal, (ii) Stripe. The use of those services is subject to their own terms and conditions and privacy policy. All payments shall be made in CHF.

4.2. The Participant agrees to provide current, complete, and accurate purchase and account information for all purchases made via START Global. The Participant further agrees to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that START Global can complete the transactions and contact the Participant as needed.

5. refund

5.1. A refund of the tickets for conferences and events is only possible up to 14 days before the event. Refunds are only possible under certain conditions. Reasons for a refund of the are:

  • Purchasing the wrong ticket;

  • Forgetting to apply a discount code;

  • The application of the ticket holder as a host and/or supporter of the START Summit x Hack.

5.2. If the ticket is not returned within the time limit, no refund is possible. Additional claims are excluded. Thus, only the ticket price is refundable. In the event of a no-show (the ticket owner does not follow the event), there will be no refund of the ticket price.

5.3. If the event is being rescheduled, the tickets remain valid. Ticket holders will be eligible for a refund if the event is being cancelled due to unforeseen circumstances (force majeure). In case of such cancellation ticket holders will be refunded the price of the ticket against the receipt. START Global is not liable for any other expenses incurred, except in cases of intentional acts or omissions or gross negligence. START Global strives to notify the Participants of force majeure cases as quickly as possible.

5.4. START Global is not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. As such, START Global reserves the right to alter or modify the advertised speakers, topics and/or formats as well as date, time, and location of the events, without any liability whatsoever. Any substitutions or alterations will be updated on our website as soon as possible.

6. Liability

6.1. The Participant assumes sole responsibility for the visit of the event. START Global cannot be held liable for indirect and/or consequential loss suffered by the Participant, including, but not limited to loss of earnings, loss of chance, loss of profits, loss of clients, loss of data, any financial or commercial loss, any commercial disadvantage, or any non-material damage.

6.2. START Global cannot be held liable if failure or partial failure to fulfill its obligations under the General Terms and Conditions is attributable (i) to the Participant, or (ii) to the unforeseeable and unavoidable act of a third party unconnected with the provision of the services specified in the General Terms and Conditions as well as in further agreements between the Participant and START Global or (iii) to a force majeure event.

6.3. START Global is unable to promise the Participant that the event will fully meet his expectations or that no errors will occur while using the website or participating in the event. Failures in the provision or an interruption of the event shall not result in a claim for reimbursement of the ticket price or any other claim of the Participant.

6.4. START Global reserves the right to refuse admission to any event or conference for any behavior, which it deems unacceptable, or for breach of the General Terms and Conditions.

6.5. The website is available 24 hours a day, 7 days a week, subject to closure for maintenance or repair or in the case of a force majeure event or any event that is beyond the control of START Global. START Global cannot be held liable for any loss or harm suffered by the Participant or by any third parties as the result of failure to (i) access the website, (ii) the internet, (iii) the communication media, and (iv) more generally, due to a force majeure event, as defined in the case law of the Swiss courts, during a visit to the website.

6.6. START Global shall not be held liable for damage caused by using the internet such as data loss, cyber-attack, computer virus or downtime.

6.7. START Global shall not be held liable for any unauthorized use of the website and/or other inline services by the Participant or by any other third party. If a liability claim were to be brought against START Global on the grounds of breach by the Participant of any of the provisions of the General Terms and Conditions, START Global will be entitled to bring third-party proceedings against the Participant.

6.8. The Participant acknowledges and agrees that they are solely responsible for the manner in which they order and receive the ticket. This responsibility includes providing accurate information during the purchase process, safeguarding the ticket from loss or damage once received or collected, and complying with event-specific rules and regulations. START Global oris not responsible for any issues or delays related to ticket delivery. Refunds and exchanges are subject to these General Terms and Conditions.

7. Limitations regarding the Transfer of Tickets and Prohibition of Commercial Use

7.1. No part of our website may be used for any commercial purposes, unless with the prior written consent of START Global. Any commercial resale of tickets is prohibited. You also agree that you will not use the ticket you have purchased for advertising, marketing (this also includes sweepstakes and other contests) or other commercial purposes or sell them in front of the access or entrance area of the venue. Moreover, START Global reserves the right to block your access or not to accept the ticket order if Start Global reasonably suspects that you have used automatic programs for ticket ordering or have ordered tickets above START Global’s admissible maximum number of tickets per person.

7.2. START Global reserves the right to cancel any contract with you in case of violation against the General Terms and Conditions. Such a violation can lead to the right to enter the respective event being revoked. Furthermore, in case of a violation against these General Term and Conditions, and if the right of cancellation has been exercised, the Participant shall incur a contractual penalty in the amount of the ticket price along with administrative fees.


8. Special Provisions for Personalized Tickets

8.1. Certain tickets are personalized, meaning that only the person holding visiting rights has the right to demand access to the event. That person’s name is a component part of the ticket. The legal validity of the transaction depends on the immediate, truthful, and timely provision of the various names of ticketholders upon purchase, as the tickets will be issued immediately following the purchase process in the names that you provided. If the same name is provided multiple times during the purchase in violation of the foregoing provision, START Global reserves the right, for the afore-mentioned reasons, to rescind the contract immediately without notice. Forwarding and/or re-selling tickets is prohibited. 

8.2. If you want to transfer your ticket to another person, the ticket must be re-personalized. For this purpose, you need to know the name and the complete address and, if requested by START Global, the email address of the person to whom you want to transfer the ticket. To re-personalize the ticket, you must contact START Global in a timely manner, providing order number and buyer information. After the ticket has been transferred, the ticket no longer entitles you to enter the event. Tickets can be re-personalized until, at the latest, 14 days prior to the start of admission to the event.

III. Final provisions

9. Miscellaneous

Should any provisions of these General Terms and Conditions or contents of an addendum to these General Terms and Conditions integrated be deemed invalid whole or in part, this shall not affect the validity of the remainder of these General Terms and Conditions. Invalid provisions shall be replaced by valid provisions which come as close as possible to the intended economic and legal purpose of the invalid provisions. The same shall apply to any unintended omission.

These General Terms and Conditions and all contractual relationships with START Global shall be governed exclusively by Swiss law. The jurisdiction for all disputes arising from or in connection with this contract is St. Gallen, Switzerland. Contract language is English or German.

START Global may, at any time, and at sole discretion, modify these General Terms and Conditions, including the Privacy Policy, with or without notice to the Participant. Any such modification will be effective immediately upon public posting. The Participant’s continued use of service and this website following any such modification constitutes an acceptance of these modified terms.

10. Contact Us

To resolve a complaint regarding the site or sales of tickets or to receive further information, please contact us at:

START Global
Dufourstrasse 50
9000 St. Gallen