Privacy Policy

This Privacy Policy governs the manner in which START Global collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by START Global.



We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, except that it may prevent them from engaging in certain Site related activities.



We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.



Our Site may use “cookies” to enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes for tracking information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.



START Global may collect and use Users- personal information for the following purposes: To run and operate our Site we may need your information to display content on the Site correctly. To improve customer service information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To process payments we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.



We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.We use as a CRM and use several API over to connect our CRM to third party providers such as for mailing, data collection, as payment method, as payment method, as payment method and for accounting. You can always contact us to exercise your right to know the data we have from you and to delete your data.



We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business (Salesforce) and the Site (WordPress) or administer activities on our behalf, such as sending out newsletters or surveys (MailChimp). We may share your information with these third parties for those limited purposes provided that you have given us your permission.



If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. You can unsubscribe at any time.



Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policy and customer service policies. Browsing and interaction on any other websites, including websites which have a link to our Site, is subject to that website’s own terms and policies.



Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the use of cookies by any advertisers. You may learn more about opting out of major ad networks at



Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at



We use a tool called Google Analytics. This tool uses so-called „cookies”, text files which are being stored on your computer and enable the analysis of your usage of the website. Only you can prevent your browser software from storing cookies. In order to do this, you have to change your settings although some features will be deactivated.



Our website hosts Social Plug-Ins of the social network Google+. If you click on sites of our websites containing such Plug-Ins, your browser is consequently connected with the Google servers. Google will transfer the content of the Plug-In directly to your browser and integrate it into the site. Through that Google collects the information that your browser is linked to the respective site of our website. Should you be logged into your Google Account, Google automatically correlates your visit of our website with your Google+ profile.



Our website uses a tool called Google tag Manager. This tool supports us to add and update website tags including conversion tracking and site analytics.



We use Hotjar as a tool to track traffic on our website.

Privacy Policy for the use of MATEO WebChat

On our website we use the MATEO web widget (hereinafter "WebChat") of the company: MATEO Estate GmbH www.hellomateo.dec/o Factory Berlin, Lohmühlenstraße 65, 12435 Berlin.

You can use our WebChat like a contact form to chat with us.

Scope of the processing

When you use the MATEO WebChat on our website, the following personal data is processed

  • The date and time of the call,
  • Browser type and browser version,
  • your IP address,
  • the operating system used
  • URL of the previously visited website,
  • Your first and last name,
  • your e-mail and
  • content sent by you.

Depending on the course of the conversation in our WebChat, further personal data may be processed if you provide it. The nature of this data depends on your request or the problem you describe to us.

When you access the website, the chat widget is loaded in the form of a JavaScript file from Supabase. The chat widget is the source code that runs on your computer and enables you to chat with us.

Purposes of the processing

‍The purpose of the processing is to use the data recorded via WebChat to process and respond to your enquiries.

Legal basis

The legal basis for the processing of your personal data is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

Storage period

Your personal data will be stored by us for as long as is necessary for the fulfilment of our relationship regarding communication with you and in accordance with the applicable statutory retention periods.

Transfer to third countries

Your personal data will not be transferred to third countries.



START Global has the discretion to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our Site and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.



By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.